This Cancellation Policy governs all services provided by SHRI SIDDHIVINAYAK IT SOLUTIONS (referred to as "SSIT", "we", "us", or "our"), registered in Badlapur, Maharashtra, India. By engaging our services you confirm that you have read and agreed to these terms.
1. Scope
This policy applies to all service categories offered by SSIT Solutions, including but not limited to:
- Software licences — TallyPrime, BUSY ERP, TSplus
- Cloud infrastructure subscriptions — Utho Cloud
- Annual Maintenance Contracts (AMC) & support plans
- Custom application development (Kaizen Framework projects)
- IT training programmes
- One-time implementation, data-migration, and consultancy services
2. Cancellation by the Client
2.1 Software Licences (TallyPrime, BUSY ERP, TSplus, Utho)
Software licence fees are charged by the respective vendors (Tally Solutions, BUSY Infotech, Terminal Service Plus, Utho). Once a licence key has been issued and activated, no cancellation or refund is possible from SSIT's side. Cancellation requests must be directed to the vendor in accordance with the vendor's own terms and conditions.
2.2 Annual Maintenance Contracts & Support Plans
| Cancellation timing | Refund applicable |
|---|---|
| Within 7 days of purchase (no service used) | 100% refund of AMC fee |
| 8–30 days (no or minimal service used) | Pro-rata refund minus ₹500 processing fee |
| After 30 days or after first support incident | No refund; contract continues until expiry |
To cancel an AMC, please submit a written request to ganesh@ssit.solutions with your contract reference number. Cancellation becomes effective on the date SSIT acknowledges receipt in writing.
2.3 Custom Development & Project-Based Work
Custom development engagements are governed by the individual Statement of Work (SOW) or purchase order agreed between SSIT and the client. In the absence of a specific SOW, the following default terms apply:
- Before project kick-off: Full refund of any advance paid, less a ₹1,000 administrative charge.
- After kick-off but before 25% project completion: 50% of the advance paid is refunded; work completed to date remains the property of SSIT until full payment is settled.
- After 25% project completion: No refund on work already performed. Client is invoiced for the proportion of work completed at the agreed rate.
- After final delivery / handover: No refund is applicable.
Deliverables produced up to the point of cancellation remain the intellectual property of SSIT unless the client settles all outstanding dues in full, at which point ownership transfers as defined in the SOW.
2.4 IT Training Programmes
| Cancellation timing | Refund applicable |
|---|---|
| 7+ days before programme start date | 100% refund |
| 3–6 days before start date | 50% refund |
| Less than 3 days / no-show | No refund; seat may be transferred to a future batch |
3. Cancellation by SSIT Solutions
SSIT Solutions reserves the right to cancel or suspend any service in the following circumstances:
- Non-payment or repeated delays in payment beyond the agreed due date.
- Breach of the Terms & Conditions or misuse of licensed software.
- Circumstances beyond our reasonable control (force majeure) including natural disasters, government orders, or internet infrastructure failures.
- A client's insolvency, winding-up, or bankruptcy proceedings.
Where SSIT cancels a service for reasons other than client fault, a pro-rata refund of any prepaid, unused portion of the fee will be issued within 15 business days.
4. How to Request a Cancellation
All cancellation requests must be made in writing through one of the following channels:
- Email: ganesh@ssit.solutions
- Phone: +91 7420 91 3333 (followed by written confirmation)
- Post: Matrushraddha CHS A/6, Badlapur Gaon Road West, near Vishal Furniture, Sanewadi, Badlapur, Maharashtra 421503
Please include your full name, organisation name, service name, invoice or contract reference number, and the reason for cancellation. SSIT will acknowledge your request within 2 business days.
5. Refund Processing
Approved refunds are processed to the original payment method used at the time of purchase (NEFT/RTGS, UPI, cheque, etc.). Refund timelines are as follows:
- Bank transfer (NEFT/RTGS/UPI): 5–10 business days after approval.
- Cheque: 10–15 business days after approval.
SSIT Solutions is not responsible for delays caused by the client's bank or payment gateway. Refunds are issued in Indian Rupees (INR) only.
6. Non-Refundable Items
The following charges are non-refundable under all circumstances:
- Vendor licence activation fees paid on behalf of the client.
- Third-party hardware or equipment procured specifically for the client.
- Site-visit charges and travel expenses already incurred.
- Government taxes (GST) collected and remitted.
- Processing or administrative fees as specified above.
7. Dispute Resolution
Any dispute arising from this policy shall first be resolved through good-faith discussion between the parties. If unresolved within 30 days, the matter shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator mutually appointed. The venue of arbitration shall be Badlapur, Maharashtra. This policy is governed by the laws of India.
8. Changes to This Policy
SSIT Solutions may update this Cancellation Policy from time to time. The revised policy will be published on this page with an updated effective date. Continued use of our services after any revision constitutes acceptance of the updated policy.
9. Contact Us
For any questions or clarifications regarding this policy, please reach out to us:
- Email: ganesh@ssit.solutions
- Sales: +91 7420 91 3333
- Support: +91 70390 16588
- Address: Matrushraddha CHS A/6, Badlapur Gaon Road West, near Vishal Furniture, Sanewadi, Badlapur, Maharashtra 421503