At SHRI SIDDHIVINAYAK IT SOLUTIONS ("SSIT", "we", "us", "our"), your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have — in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.
1. Who We Are (Data Fiduciary)
The Data Fiduciary (controller) responsible for your personal data is:
- Legal Name: SHRI SIDDHIVINAYAK IT SOLUTIONS
- Trade Name: SSIT Solutions
- Address: Matrushraddha CHS A/6, Badlapur Gaon Road West, near Vishal Furniture, Sanewadi, Badlapur, Maharashtra 421503, India
- Email: ganesh@ssit.solutions
- Phone: +91 7420 91 3333
- Website: https://www.ssit.solutions
2. Data We Collect
2.1 Personal Data You Provide Directly
| Category | Examples |
|---|---|
| Identity data | Full name, designation, organisation name |
| Contact data | Email address, phone number, postal address |
| Financial data | GST number, PAN number, bank details (for refunds/payments) |
| Service data | Details of the software/service you are purchasing or enquiring about |
| Communication data | Emails, WhatsApp messages, call records (for support purposes) |
| Training data | Name, contact, organisation, designation (for training registrations) |
2.2 Data Collected Automatically
| Category | Examples |
|---|---|
| Device & browser data | IP address, browser type, operating system, device type |
| Usage data | Pages visited, time spent, referral source, links clicked |
| Cookie data | Session cookies, preference cookies (see Section 9) |
2.3 Sensitive Personal Data or Information (SPDI)
SSIT does not intentionally collect sensitive personal data such as biometrics, health information, sexual orientation, religious or political beliefs, or financial passwords. If any such data is inadvertently shared with us, we will delete it promptly.
3. How We Collect Data
- Contact & enquiry forms on our website or via WhatsApp/email.
- Purchase orders & invoices raised during a transaction.
- Support tickets & calls made to our support team.
- Training registrations and attendance sheets.
- Automatic collection via website server logs and cookies.
- Third-party referrals — e.g., when a vendor (Tally, BUSY) refers a customer to us.
4. Purpose & Legal Basis for Processing
| Purpose | Legal Basis (DPDP Act / IT Rules) |
|---|---|
| Delivering purchased services and software licences | Performance of contract |
| Raising invoices and maintaining financial records | Legal obligation (GST Act, Income Tax Act) |
| Responding to enquiries and support requests | Legitimate interest / consent |
| Sending service updates, renewal reminders | Legitimate interest (existing clients) |
| Sending promotional communications | Consent (opt-in only) |
| Improving website performance and user experience | Legitimate interest |
| Fraud prevention and security | Legitimate interest / legal obligation |
| Complying with court orders or regulatory requirements | Legal obligation |
5. How We Use Your Data
- Process and fulfil your orders for software licences, AMC, development projects, or training.
- Issue tax invoices and comply with GST, TDS, and other statutory requirements.
- Communicate with you about your order, service status, or support request.
- Send renewal reminders for software licences and AMC contracts.
- Provide technical support and follow-up assistance.
- Improve our services based on feedback and usage patterns.
- Send marketing or promotional emails only if you have opted in. You may opt out at any time by emailing ganesh@ssit.solutions.
- Maintain records as required by Indian law (generally 8 years for financial records).
We do not sell, rent, or trade your personal data to any third party for their own marketing purposes.
6. Data Sharing & Third Parties
We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
| Recipient | Reason |
|---|---|
| Software vendors (Tally Solutions, BUSY Infotech, TSplus, Utho) | Licence registration and activation in your name |
| Payment processors / banks | Processing payments and refunds |
| Courier / logistics partners | Physical delivery of hardware or documents |
| Chartered Accountant / tax consultant | Statutory compliance (GST filing, audits) |
| Cloud / email service providers | Hosting and communication infrastructure |
| Law enforcement / regulatory authorities | When required by law or court order |
All third-party processors are required to handle your data securely and only for the stated purpose. We do not authorise them to use your data for their own purposes.
7. Data Retention
| Data Type | Retention Period |
|---|---|
| Financial records (invoices, payment records) | 8 years (as required under GST Act and Income Tax Act) |
| Client contact & service data | Duration of relationship + 3 years after last transaction |
| Support tickets & communication records | 3 years from date of resolution |
| Training attendance records | 2 years |
| Website logs (IP address, usage data) | 90 days (rolling) |
| Marketing opt-in consent records | Until opt-out + 1 year |
After the applicable retention period, data is securely deleted or anonymised so it can no longer identify any individual.
8. Data Security
SSIT implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure, including:
- Password-protected access to client records and financial systems.
- Encrypted email communication where feasible.
- HTTPS (SSL/TLS) on all web pages where data is transmitted.
- Access control — only authorised personnel can access client data.
- Regular review of security practices.
Despite these measures, no method of transmission over the internet is 100% secure. In the event of a data breach affecting your personal data, we will notify you as required under applicable Indian law.
9. Cookies & Website Analytics
9.1 What Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Session | Required for the website to function (navigation, security) | Session (deleted on browser close) |
| Preference | Remembers your language or display choices | 1 year |
| Analytics | Anonymous usage statistics to improve the site (no personal identification) | Up to 2 years |
We do not use advertising or tracking cookies. We do not use Facebook Pixel, Google Ads remarketing, or similar cross-site tracking tools.
9.2 Managing Cookies
You can control or disable cookies through your browser settings. Disabling essential cookies may affect website functionality. For instructions, visit your browser's help section.
10. Your Rights as a Data Principal
Under the Digital Personal Data Protection Act, 2023 and applicable IT Rules, you have the following rights:
| Right | What it means |
|---|---|
| Right to Access | Request a summary of the personal data we hold about you and how it is being used. |
| Right to Correction | Request correction of inaccurate or incomplete personal data. |
| Right to Erasure | Request deletion of your personal data, subject to our legal retention obligations. |
| Right to Withdraw Consent | Withdraw consent for marketing communications at any time without affecting prior processing. |
| Right to Grievance Redressal | Lodge a complaint with our Grievance Officer (see Section 15). |
| Right to Nominate | Nominate another individual to exercise your rights in case of death or incapacity. |
To exercise any of these rights, send a written request to our Grievance Officer (Section 15). We will respond within 30 days. We may need to verify your identity before processing the request.
11. Children's Privacy
Our services are directed at businesses and adult professionals. We do not knowingly collect personal data from children under the age of 18. If we become aware that a child's personal data has been collected without verifiable parental consent, we will delete it immediately. If you believe a child has provided us with their data, please contact us at ganesh@ssit.solutions.
12. Cross-Border Data Transfers
SSIT is an India-based business and primarily stores and processes data within India. When using cloud infrastructure or email services, data may be processed on servers located outside India (e.g., in the case of providers like Google Workspace or Microsoft 365). Any such transfer is conducted in compliance with the data localisation and transfer requirements of the DPDP Act, 2023 and only with providers who maintain adequate data protection standards.
13. Links to Third-Party Websites
Our website contains links to external websites such as vendor product pages (TallyPrime, BUSY, TSplus, Utho) and LinkedIn. SSIT is not responsible for the privacy practices of those third-party websites. We encourage you to read their privacy policies before submitting any personal data to them.
14. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The revised version will be published on this page with an updated effective date. For material changes, we will notify existing clients by email at least 15 days in advance. Your continued use of our services after the effective date constitutes acceptance of the updated policy.
15. Grievance Officer & Contact
In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, the following person has been designated as the Grievance Officer for privacy-related complaints:
- Name: Ganesh (Director, SSIT Solutions)
- Email: ganesh@ssit.solutions
- Phone: +91 7420 91 3333
- Address: Matrushraddha CHS A/6, Badlapur Gaon Road West, near Vishal Furniture, Sanewadi, Badlapur, Maharashtra 421503
- Working Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
Complaints will be acknowledged within 48 hours and resolved within 30 days. If you are not satisfied with our response, you may escalate to the Data Protection Board of India once established under the DPDP Act, 2023.
This Privacy Policy was last reviewed on 17 August 2026. It replaces all previous versions published on this page. SSIT Solutions — Badlapur, Maharashtra, India.